FREQUENTLY ASKED QUESTIONS
Company may change packing time to time and we do our best to always update exact same pictures but still there is a possibility that you may not receive exact same packing as shown in picture.
But we promise you will get exact same product from same brand which your ordered.
To check your sales records and receipts.
Please login to your account from top right corner of the page.
Now click on orders on left menu of page.
If you have received any damaged or wrong product, please send us image of the product which you received.
To send images by Whatsapp please Click Here
Don’t forget to mention your order number with image.
Or you can manually connect with us on this whatsapp number: + 91 999 888 9227.
You can also write us at “sales@cartclue.com”.
Once our team will approve your return request, return shipping will be arranged by us at no extra cost.
Full refund will be issued after the pickup of the product.
If you have received the same product which you have ordered but now you don’t want that product anymore or changed your mind for any reason, in that case return shipping will be paid by you (buyer).
Full refund will be issued after getting the product back
If you found any product “Out of Stock” you can inform us by WhatsApp. To connect with us you can Click Here.
Or you can manually contact us on our WhatsApp number “+91 999 888 9227”.
You can also write us at “sales@cartclue.com”.
- Product will be dispatched with in 3 days via India Post or DHL as Registered Airmail which required signature confirmation at the time of delivery.
- Please allow 17-30 days for shipment arrival to United States, Russia, Greece, South America, United Kingdom, Europe and Australia.
- If you do not receive the items even after 30 days, kindly contact us, we will look into it. It may take 30-40 days for few countries which do not have direct cargo service.
- Any sort of customs duty or VAT will be paid by buyer at the time of delivery or at your local customs office.
- If you refuse any package due to non payment of customs duty or VAT. No refund will be issued in that case.